Customer Policies

Returns & Refunds

For a change-of-mind return, check any return terms shown on the listing. If no terms are shown, use Contact Seller on the product page to ask about eligibility, deadlines, and return shipping before ordering. Your rights under applicable law still apply.

Request a return

Use the support form with your order number, item name, and reason for the request. If an item arrived damaged, incorrect, or different from its description, keep the packaging and any photos that can help us review the issue.

Wait for return instructions and the correct return address before mailing anything. When a return or refund is approved, support will explain any return shipping arrangements and how the refund will be issued.

Shipping & Delivery

Shipping options, costs, and delivery estimates may vary by seller, item, and destination. If details are missing from the listing or checkout, ask the seller before paying. Items from different sellers may arrive separately.

Enter a complete delivery address at checkout. If you need to correct it or ask for tracking, contact support with your order number. For a missing delivery, include any tracking details you received.

For orders covered by U.S. shipping rules, sellers must ship within the promised time or within 30 days when no time was stated. If the seller cannot ship on time, you can agree to a delay or cancel the unshipped merchandise for a refund.

Order Changes & Cancellations

Contact support as soon as possible with your order number and the change you need. Check for confirmation before assuming the order has been changed or canceled. If the item has already shipped, ask about your return options.

Payments

Choose a payment method in EZiMarts checkout. Card payments open Stripe Checkout. For Zelle, follow the recipient, amount, and order reference on your order instructions. Zelle orders remain pending while receipt of the transfer is verified.

If you were charged twice, paid the wrong amount, or need help with a refund, contact support with your order number and the payment date. Keep passwords, card numbers, and bank login details out of support requests.

Privacy

When you register, order, or contact support, EZiMarts uses the information you provide to manage your account, process the order, and respond to your request. This can include your name, email, delivery address, order details, and support messages.

EZiMarts uses Amazon Cognito for sign-in, and your browser stores information such as cart and wishlist items. Stripe and your bank handle information you enter in their payment services under their own privacy policies.

Use the support form for privacy questions or to ask about accessing, correcting, or deleting your personal information.

Support & Complaints

For questions about an item before purchase, use Contact Seller on the listing. For order issues, returns, billing questions, or complaints, submit a support request or email support@ezimarts.com. Keep the ticket number from the support form for follow-up.